Terms & Conditions

Tiwari Travel Group Tour Booking Terms & Conditions

Please note that it is essential to read and understand the following terms & conditions of booking. Please also ensure you have read and understood the tour itinerary. Please also ensure you read the booking conditions on the Tiwari Travel website www.tiwaritravel.com. Tiwari Travel Tour bookings are subject to the following conditions:

Our contract
All bookings are made with Tiwari Tours & Travel, Sydney office (us/we). By booking a trip with us you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your itinerary.

Your details
Before Tiwari can confirm you booking you must supply us this above completed booking form.  Including a copy of the front page of your current passport, and any pre-existing medical conditions which may affect your ability to participate or complete your travel arrangements.

Tour Bookings & Payments

To book your private tour trip a non-refundable deposit of 25% of total tour price/package, if less than 60 days before departure total tour price is payable. Payments can be made through PayPal, direct bank deposit, cheque or cash.  Final payment is due no later than 6 weeks before departure.  Group Tours – Non-refundable deposit of $350 is required and balance of tour price 6 weeks prior to departure

Passports and Visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates. Tiwari is not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Cancellations

1. Cancellation by the traveller:
   If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation of the cancellation.

If you cancel a trip:

• 60 days or more prior to departure, we will retain the deposit only;
• Between 30 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
• Less than 30 days prior to departure, we will retain 100% paid by you in connection with the booking.

Different fees may apply to airline tickets depending on the carrier being used. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

2. Cancellation by Tiwari Travel:
   We may cancel a trip at any time up to 60 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate your planned itinerary or tour. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund. (Less 25% deposit) We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.

 Late Bookings

For any bookings or additional services accepted within 15 days of departure we reserve the right to charge an AUD $50 late fee to cover our additional admin costs.

International Airfares

The Ashram Journey is a fully inclusive package. All International flight tickets for tour passengers will be booked through Tiwari Travel in association with its flight agent division Netfare Travel.  Flight Itinerary quotes will be emailed to all passengers with the price and date of payment due.  Full price of any international airline tickets are separate to the tour price.  The tour will be booking tickets on Singapore Airlines as its preferred airline partner for the journey.

All airfares are subject to change due to airline fluctuations in fare classes and fuel taxes. Tiwari has the right to change the cost of airfares in line with these changes.  Last minute bookings can incur a surcharge on international airfare pricing. 

Severability

In the event that any term or condition contained in these Booking Terms & Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or conditions shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue binding.

Errors & omissions

Although we have made a concerted attempt to verify the accuracy of statement made in our trip documentation including brochure, website and itinerary, we cannot be held responsible for any error, omission or unintentional mis-representation that may occur.

Private Tour Booking Amendments

If you the passenger wish to change your hotel booking in any way (i.e. which will require us to cancel your current hotel booking and rebook another hotel, a $100 per change fee will apply.  Tiwari Travel is not responsible for hotel changes made by the passengers.

Responsibility & Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives to travel plans. The itinerary provided is representative of the type of activities contemplated, but it is understood that he route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Change of Itinerary

While we Endeavour to operate all trips as described we reserve the right to change the trip itinerary.

Acceptance of Risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our won contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

Tour Escort/Leader /Tour Authority

This tour will be lead by our local escort. You must comply at all times with the laws, customs, and foreign exchange and drug regulations of the country you are in. This is best achieved by following the guidelines of your escort for trip health and safety.

Consumer Protection

All money received as payment for your holidays is deposited into the Tiwari Travel “business” account held in Australia. Your money remains there until your holiday is completed or the services comprising your holiday have been paid for by us.

Disclaimer

It is a pre-requisite of acceptance of travelling/booking with Tiwari Tours & Travel, that all passengers remove any form of responsibility from Tiwari Tours & Travel and its staff in the event of personal accident or injury. Travellers must sign a vehicle waiver form.

Travel Insurance
Travel insurance is 100% compulsory for all Tiwari travellers and must be taken out to be able to travel. At a minimum your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it cover cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance; you will not be able to join the trip without it. If you obtain travel insurance through Tiwari you acknowledge that you are satisfied with the level of insurance we have arranged.

Complaints

If you have a complaint about your trip please inform your tour leader or our local staff at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to Tiwari Australia within 30 days of your return to Australia. Tiwari will not accept any liability for claims received after this period. Any claims or disputes must be done though state of NSW

Registered Address

Tiwari Tours & Travel Pty Ltd, 5/127 Carrington Road, Coogee NSW 2034, Sydney Australia ACN 146 088 315